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What is Mediation?
Mediation:
–is a process for people in dispute
–involves a mediator – a neutral third party, who
–helps people resolve their dispute
–helps people develop effective communication skills
–provides a safe and supportive environment
–allows all parties to maintain their integrity
–levels the playing field
–is sensitive to the needs of each party and all others affected by the dispute
–is a creative process
–is impartial and empathetic
–teaches people how to use effective communication to address future challenges
® 2009 Mediation Northern Arizona